Frequently Asked Questions

General

[+] [-] How do I contact PESI Inc.?
Email: info@pesi.com
Online Form: Click here to fill out a contact form.
Phone: (800) 844-8260, 7:00 a.m. - 6:00 p.m. Central Time, M-F.
Fax: (800) 554-9775
[+] [-] What is the Federal I.D. number for PESI Inc.?
26-3896894
[+] [-] What is your professional conduct/non-discrimination policy?
It is the policy of PESI, Inc. to ensure balance, independence, objectivity and scientific rigor in all of its continuing education activities. PESI, Inc. does not discriminate on the basis of gender, age, socioeconomic or ethnic background, sexual orientation, or disability.
[+] [-] Where can I get a W-9 for PESI Inc.?
Click here to access the W-9 form for download or print.

One-Day Seminars

[+] [-] How do I get a copy of a seminar brochure or registration form?
Most seminar details can be found on our website. After performing an education search, clicking on the title of a seminar will show a seminar details page. Clicking the "View Brochure" link on this page will display a PDF brochure for that seminar. Alternatively, you may contact us using the information above to receive a brochure via mail, email, or fax.
[+] [-] What is the "Attendee/Coordinator" position mentioned in your brochures?
We invite one attendee to manage the registration table in exchange for a reduced tuition. Go to Click Here for all the details.
[+] [-] How do I find out what continuing education credits are available for one of your seminars?
The seminar brochure offers details of the continuing education credits, and each event listed on our website includes a link to the corresponding brochure. If you have questions about credits not listed in the brochure, contact us.
[+] [-] How do I obtain credit after attending a seminar?
A Certificate of Successful Completion will only be issued if you have complied with and completed all required procedures. You must attend the entire seminar to receive full credit.

The following matters are dependent on your specific profession and its licensing board requirements: credit for partial attendance, credit reporting procedures, and home study options. You may contact us with questions.

Certificates of Completion are distributed at the conclusion of the live seminar for those who register at least 10 days prior to the seminar date and who complete the full day. Partial certificates of completion (if your board allows), and for those who register within 10 days before the event, will receive their certificate of completion within 30 days following the event.
[+] [-] How do I register for a seminar?
You can register on-line (a secure site) or by telephone with a credit card. You may also register by mail or fax (check, PO, credit card). Please include a completed brochure registration form with payment method.
[+] [-] Does PESI Inc. accept Purchase Orders?
Yes, Purchase Orders are welcome. Mail or fax a signed Purchase Order with a completed brochure registration form for each registrant.
[+] [-] What is included in my seminar registration?
Registration includes CE credits based on your profession and a seminar manual.
[+] [-] Are lunch and parking accommodations included?
Parking fees (when applicable) and lunch are not included in your seminar tuition. To save time, you may want to make reservations at the restaurant within the facility or at one nearby.
[+] [-] Do you offer special rates on overnight rooms for attendees?
Unless specified otherwise in the brochure, no special rate is available.
[+] [-] Will I get a confirmation and payment receipt?
Confirmations/receipts are sent via email. They include facility contact information and seminar check-in time.

Confirmation letters are not required for admittance, but if you need a receipt, you can print your own by going to the Click Here Here section of our website and entering your confirmation number and zip code. You can also confirm your registration by phone or email inquiry.
[+] [-] Is there a registration deadline?
Most seminars offer a special rate for individuals registering early. The early bird deadline date for each seminar is mentioned both on the website and in the seminar brochure.

Once the standard registration rate is in effect, there is no registration deadline, but space is limited.
[+] [-] Do you have group rates? Student rates?
Most of our seminars offer special rates for small groups pre-registering at the same time. Details are available in the seminar brochure, or can be accessed on the discounts page.

Please call us for information on special rates for students and groups of 5 or more.
[+] [-] Are walk-in/day-of registrations allowed?
We recommend pre-registration to ensure there are sufficient seminar materials on site. Walk-in registrations are accepted when space allows, but admittance cannot be guaranteed. Group rates do not apply to walk-ins.

If registering within ten days of the seminar, a CE Certificate may not be present and will be sent within 30 days of the program. A letter of attendance will be available at the end of the seminar.
[+] [-] What do I need to bring to a seminar?
The seminar manual provides space for note taking. We strongly recommend layered clothing, because meeting room temperatures may vary. You may be asked to bring special items to particular programs. Those requests will be noted on the brochure and your confirmation email.
[+] [-] What is your smoking policy?
Smoking is not allowed in the meeting room.
[+] [-] Do you allow cell phones or pagers?
Cell phones must be turned off, pagers placed in vibrate mode.
[+] [-] Can I record the seminar?
No. The seminar is property of PESI Inc. We often offer the recording to attendees at a discounted price.
[+] [-] What is your registration cancellation policy?
If you contact us before the seminar date, you may exchange for the physical product (if available), a certificate to attend another seminar, or a tuition refund less a cancel fee.

After the seminar, you can receive the physical product or a gift certificate.

Occasionally, changes are made due to speaker availability, participant demand or unforeseen circumstances. While PESI will do everything possible to ensure participant satisfaction, PESI's liability is limited to the tuition fee only.
[+] [-] How will you notify me if a seminar is cancelled?
Because our speakers arrive the day before, we can usually hold our seminars on bad-weather days for anyone who can make it. If we learn after hours that a seminar has to be cancelled, we will make every effort to contact you (a good reason to provide a home phone number and email).

Also, we update our after-hours voicemail greeting with any weather-related seminar changes. If bad weather threatens, please call our toll-free number before you depart.

If we are aware of bad weather in your area, PESI will extend the seminar refund deadline to include the morning of the program.
[+] [-] Does PESI allow for substitute attendees?
Yes, we allow substitutions at any time. Please provide the substitute's name and address in advance or at the door.
[+] [-] Do you have a satisfaction guarantee?
We have a 100% satisfaction guarantee. If you are not satisfied, please call us at (800) 844-8260.
[+] [-] I lost the Certificate of Completion from a seminar I attended. How do I get a replacement?
Contact us. There is a $10.00 fee for replacement Certificates of Completion. Pre-payment is required.
[+] [-] How can I get in touch with one of your speakers?
Contact us. We would be happy to relay a message to the speaker.

Online Education

[+] [-] What are the differences between video webcast, streaming (rent-it), and downloadable (buy-it) delivery methods?
For a full explanation of our online education delivery methods, please visit our delivery methods page.
[+] [-] Can payment be made by PO or check for online webcasts, streaming and downloadable seminars?
Yes, please click here to access the printable online registration form.

Product Store Order

[+] [-] Do you have a printed product catalog?
Because our product offerings are constantly changing, we do not have printed catalogs. Our online product store is continuously updated with our newest titles!

Click here for a blank order form if you prefer to mail your order.
[+] [-] Are CE credits available for your products?
Yes. The availability of a home study option varies by profession. Please contact your licensing/certification board to confirm credit availability, or check the product description. It will typically be listed under continuing education information.

A Certificate of Completion will be issued after you return the signed and completed post-test/evaluation form that is included with the home study product(s) along with appropriate payment.

Additional participants may photocopy your blank post-test/evaluation form and return it with the appropriate payment to receive their Certificate of Completion.
[+] [-] When can I expect my order? Can it be rushed?
In-stock items are usually shipped within 5-10 days.

Order processing can be rushed for a small additional fee (available at checkout).
[+] [-] How do I play and print from the CD/DVD I just purchased?
Please refer to our CD/DVD Instructions.
[+] [-] What are your shipping charges?
US & Puerto Rico: $6.95 for the first item, $2.00 each additonal item.
Canada: $12.95 for the first item, $5.00 each additional item.
International: $14.95 for the first item, $5.00 each additional item. PESI is not responsible for additional taxes or customs charges related to shipping.
Contact us for shipping charges on large orders.
[+] [-] Who can I contact about my Psychotherapy Networker Magazine subscription?
For magazine subscription questions or concerns, please call 1-888-883-3782 or email networker@pubservice.com.
[+] [-] Does PESI offer Institutional price for products?
If your goal is to provide quality education for all staff members, then look no further! Click Here to learn about our Institutional Pricing and how it works!

Mailing List

[+] [-] How do I get added to your email and mail list?
Please visit our add to mailing list page to be added to our email and mailing list.
[+] [-] How do I get removed from your mailing list?
Please visit our remove from mailing list page to be removed from our mailing list.
[+] [-] How do I unsubscribe from your email list?
Please visit our unsubscribe from email list page to be removed from our email list.
[+] [-] How do I make sure email from PESI Inc. is not delivered to my Spam or Junk folder?
You can proactively make PESI Inc. a "Trusted Source" by adding our "From Address" (pesi@behavioralhealth.pesieducation.com) to your address book, contact list, or safe sender list.

If you find a PESI Inc. email in your spam or junk folder, many email programs allow you to mark the email as a "Trusted Source" by clicking "Not Spam" or "Add to Safe Senders List" which will allow future PESI Inc. email to be delivered directly to your Inbox.

Question not answered? Please contact us