Returns and Refunds Policy

In-person Programs and Live Webinars:

If you contact us before the seminar date, you may exchange your tuition for the seminar recording (if available), a certificate to attend another seminar, or a tuition refund. If you contact us the day of the seminar or after, you can receive the seminar recording or a gift certificate.

Occasionally, changes are made due to speaker availability, participant demand or unforeseen circumstances. While PESI will do everything possible to ensure participant satisfaction, PESI's liability is limited to the tuition fee only.

If you are scheduled to be the coordinator at a seminar and you need to cancel, it is very important to notify us as soon as possible. However, your tuition will be forfeited and cannot be transferred to another seminar.  To cancel as a coordinator, please call 800-647-8079 ext. 2 or email coordinator_confirmation@pesi.com.

For national conferences, please refer to conference brochure for the cancellation policy.

Physical and Recorded Products:

If you are not satisfied with any recorded or physical product, please call customer service so we can quickly correct the issue.

PESI gladly accepts returns within one year of purchase for a full refund.

Please contact customer service before sending any physical package so that your order can be noted. If you no longer have the packing slip from your order, please ask customer service to email one to you. Customer service can be reached at 1-800-844-8260 or info@pesi.com.

Please print your packing slip and place it in the package with the item(s) you are returning. In addition, please include a note explaining why you are returning the item(s). You can send your returns to the address below.

PESI, Inc.
3839 White Ave
Eau Claire, WI 54703