Courageous Conversations – Communicating with Clarity, Conviction, and Kindness

Credit

Handouts/Brochure

Speaker

Natalie Johnson, MS Related seminars and products

---

Natalie Johnson is a consultant and performance coach with over 30 years’ experience working with employers globally. She is the co-founder and chief visionary of ViDL (“vital”) Work, a consulting firm that supports organizations so they can function at full capacity. Natalie’s work focuses on increasing energy, creating team connection, and developing courageous leaders. She creates inspiration and extraordinary experiences for her audiences all over the world.

Natalie has a background in human performance, specifically performance psychology, exercise physiology, performance nutrition and human resilience. She is an industry-recognized health coach, performance coach, sports nutritionist, and performance trainer. She is a certified Dare to Lead™ facilitator and a sought-after keynote speaker and trainer. She has received a variety of awards including Champion of Healthcare, Healthcare Hero, Business Leader Woman Extraordinaire, Health Program Innovation Award, Corporate Wellness Leadership Award and most recently Enterprising Women of the Year Award. Natalie is known for her engaging and high-energy personality, her approachable style, and for her ability to help people align behaviors with what is most important to them.

Speaker Disclosures:
Financial: Natalie Johnson has employment relationships with ViDL Work and Johnson & Johnson Learn. She receives a speaking honorarium from PESI, Inc.
Non-financial: Natalie Johnson has no relevant non-financial relationships.

 

Additional Info

Access never expires for this product.

Visit our FAQ page at www.pesi.com/faq or contact us at www.pesi.com/info

Objectives

1. Explain the concept of courageous communication and apply the "Frame Tool" to reframe their perspective on a challenging conversation they need to have, demonstrating an understanding of how to choose courage over comfort in difficult discussions.
2. Participants will identify their own emotional triggers and communication traps, and analyze how these affect their behavior during conversations.
3. Evaluate the effectiveness of applying radical candor and empathy in a challenging conversation they previously identified and create a personalized action plan for implementing courageous communication strategies in their professional or personal lives.

Outline

Understanding Emotional Dynamics in Communication

• Connection between courageous conversations and resilience
• Role of emotional triggers in hindering effective communication
• Exploration of the amygdala's fight-or-flight response
• Prefrontal cortex's role in thoughtful reaction management
• Common communication traps and their impacts

Strategies for Effective Communication

• "The frame" concept for altering perceptions and the significance of self-awareness
• Techniques for maintaining an open state ("above the line")
• Tools for engaging in productive dialogue.
• Defining empathy, its importance in building connections
• Strategies for empathetic communication even in challenging situations +

Implementing Radical Candor and Empathy

• Balance personal care with direct challenges through the radical candor framework
• Practical tips for creating empathy and trust in conversations
• Impact of empathy on effective communication

Target Audience

• Athletic Trainers
• Counselors
• Chiropractors
• Educators
• Exercise Physiologists
• Nurse Practitioners
• Nurses
• Occupational Therapists
• Physical Therapists
• Physician Assistants
• Other Healthcare Professionals