PESI live seminar update: Due to concerns with COVID-19, all seminars have moved online. Click here for Online Learning Options.

Seminar Detail

Cultural Competency with Hispanic & Latinx Clients: Culturally-Informed Strategies & Interventions to Improve Rapport, Client Retention & Treatment Outcomes

Wednesday, April 29, 2020 at 8:00 AM - 4:00 PM

This event is no longer available for purchase.

For more information: Call (800) 844-8260
Course Description:

No clinician wants to offend their client, and therapists often feel paralyzed by the fear that they don’t know enough about their Latinx clients to be able to help them.

On the other side of the therapy room, Latinx clients seeking mental health treatment often feel misunderstood. This lack of trust and understanding means that 50% of Latinx clients drop out after the initial treatment session.

The combination of these two factors leads to a heartbreakingly high prevalence of chronic and mental health issues for Latinx clients because they’re unable to obtain the help they need.

Attend this seminar, and drastically boost your ability to effectively treat clients from the Latinx community. You’ll learn about cultural characteristics that could be affecting your assessments, as well as how to improve your diagnosis accuracy by considering those factors.

You may just want to attend this seminar to receive 3 hours of cultural competency and 3 hours of ethics credits, but you’ll leave with so much more!

You’ll walk away with a new set of skills that you can use to tailor your current interventions and boost their effectiveness, and you’ll leave with a new set of interventions that you can use in your practice tomorrow.

Register today!

  1. Assess self-biases that can impact rapport and engagement with Hispanic clients.
  2. Apply the DSM-5® cultural formulation interview to assess for cultural influences in Hispanic clients.
  3. Analyze assessment forms and diagnostic protocols for inherent cultural bias.
  4. Differentiate between cultural subgroups within the United States Hispanic population, including differences in cultural norms and traditions.
  5. Utilize clinical strategies to adapt interventions for use with Hispanic clients.
  6. Employ clinical strategies to overcome cultural barriers such as language, different cultural values and contrasting belief systems.

Ethics & the DSM-5®: Guidelines for the Integration of Cultural Competencies
  • Examination of biases & stereotypes
  • Cross-cultural variations in presentations
  • Cultural concepts of distress
  • Cultural Formulation Interview (CFI)
  • Assessments & diagnostic protocols
  • Cultural adaptation of services
  • Ethical standards for culturally competent practice
  • Limitations of the research & potential risks
The US Hispanic Population
  • Use correct terminology: Hispanic or Latino/a?
  • Diversity within the U.S. Hispanic population
  • The impact of the U.S. political landscape
  • Effects of immigration & immigration status
  • Generational status & level of acculturation
  • Personal development & women’s empowerment
Pertinent Cultural Traditions & Characteristics
  • Common religious & spiritual beliefs
  • Cuentos, Dichos, traditions & more
  • Modern relevance of Pre-Columbian Mexican healing practices
  • Curanderismo in mental health treatment
  • Family traditions & the family environment
  • Parentification of children & translator children
  • Machismo & marianismo
Common Mental Health Issues & Clinical Presentations
  • Culture-bound syndromes & presentations
  • Perceptions of mental illness & symptoms
  • Most common mental health conditions
  • Multiple losses: Death, identity & deportation
Client Engagement & Retention
  • Reluctance to seek treatment
  • Address treatment process misunderstandings
  • How to explain confidentiality
  • Assess the client’s expectations & preferences
  • Tips to build rapport & trust
  • Avoid & address unintended cultural offenses
  • ”Personalismo” in relationship building
  • Address reasons for missing appointments
Assessment & Treatment Considerations
  • Adapt assessment forms to remove implicit bias
  • Cultural barriers to treatment
  • Language barriers & use of an interpreter
  • Acculturation & the immigration experience
  • Recognize intersections of demographic characteristics
  • Modalities recently developed in Latin America
Culturally-Informed Interventions & Strategies
  • Utilize “cuentos” & “dichos” meaningfully
  • Tailor approaches to emphasize the family
  • Focus on the present – not on the future
  • Brief, direct & problem-focused therapy
  • Manage transference & countertransference
  • Integrate clients’ spiritual practices into treatment
Managing Groups & Considerations for Referrals
  • Including the family in therapy
  • Group therapy with Hispanic clients
  • Latino clients and the group process
  • Collaboration with other providers
  • Considerations for referrals
Target Audience

  • Counselors
  • Social Workers
  • Psychologists
  • Case Managers
  • Addiction Counselors
  • Marriage & Family Therapists
  • Nurses
  • Other Mental Health Professionals


Bonnie Grossman, LPC, is the co-founder of Spa for the Giver’s Soul, an organization that provides professional development and leadership training. She is an EFT Master Practitioner and a licensed professional counselor in New Jersey. Bonnie is an internationally recognized keynote speaker, author, workshop leader and consultant with over 17 years’ experience attending clients and teaching courses.

Bonnie teaches both EFT Level One and Level Two practitioner training courses and provides EFT Practitioner certifications. She has extensive experience training mental health professionals, medical doctors, university professors, teachers, corporate executives and employees. Bonnie has a private practice where she provides therapy and coaching to individuals, couples and families. She works with adults and youth who experience trauma, depression, anxiety, ADHD, anger and abandonment issues, low self-esteem and self-harm.

Bonnie is the founder of Women’s Empowerment, a nonprofit organization in Mexico. She passionately believes that all people can develop potential, greatness and the ability to love. Bonnie works frequently in the United States, Latin America and Brazil.
Credits listed below are for full attendance at the live event only. After attendance has been verified, pre-registered attendees will receive an email from PESI Customer Service with the subject line, “Evaluation and Certificate” within one week. This email will contain a link to complete the seminar evaluation and allow attendees to print, email or download a certificate of completion if in full attendance. For those in partial attendance (arrived late or left early), a letter of attendance is available through that link and an adjusted certificate of completion reflecting partial credit will be issued within 30 days (if your board allows). Please see “live seminar schedule” for full attendance start and end times. NOTE: Boards do not allow credit for breaks or lunch.

If your profession is not listed, please contact your licensing board to determine your continuing education requirements and check for reciprocal approval. For other credit inquiries not specified below, or questions on home study credit availability, please contact or 800-844-8260 before the event.

Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of mental health professionals. As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice in accordance with and in compliance with your professions standards.

The planning committee and staff who controlled the content of this activity have no relevant financial relationships to disclose. For speaker disclosures, please see speaker bios.

PESI, Inc. offers continuing education programs and products under the brand names PESI, PESI Healthcare, PESI Rehab and Psychotherapy Networker.

Ethics & Cultural Competency
This seminar includes 3.0 hours of general ethics and 3.25 hours of cultural competency instruction. No more than 6.25 total CE hours may be awarded for this activity. If ethics is not specified within your licensing board’s approval statement below, please contact your board to determine the applicability and amount of ethics allowed.

Addiction Counselors
This course has been approved by PESI, Inc., as a NAADAC Approved Education Provider, for 6.0 CE in the Legal, Ethical and Professional Development skill group. NAADAC Provider #77553. PESI, Inc. is responsible for all aspects of their programming. Full attendance is required; no partial credit will be awarded for partial attendance.

Case Managers
CCM Logo
This course has been awarded 6.25 clock hours by the Commission for Case Manager Certification. Full attendance is required. Please note - this program has not been pre-approved for ethics credit.

This intermediate activity consists of 6.25 clock hours of continuing education instruction. Credit requirements and approvals vary per state board regulations. Please save the course outline, the certificate of completion you receive from the activity and contact your state board or organization to determine specific filing requirements.

Arizona Counselors: This intermediate activity consists of 6.25 clock hours of continuing education instruction. Credit requirements and approvals vary per state board regulations. Please contact your licensing board to determine if they accept programs or providers approved by other national or state licensing boards. A certificate of attendance will be awarded at the end of the program to participants who are in full attendance and who complete the program evaluation.

New Mexico Counselors: CE credit is available. PESI, Inc. is an approved continuing education provider by the New Mexico Counseling and Therapy Practice Board. Provider #CCE0180571. Provider approval period 10/01/2019 to 09/30/2020. This program is approved for 6.25 clock hours.

Marriage & Family Therapists
This activity consists of 380 minutes of continuing education instruction. Credit requirements and approvals vary per state board regulations. You should save this course outline, the certificate of completion you receive from the activity and contact your state board or organization to determine specific filing requirements.

Nurses, Nurse Practitioners, and Clinical Nurse Specialists
American Nurses Credentialing Center Logo
PESI, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation. Nurses in full attendance will earn 6.3 contact hours. Partial contact hours will be awarded for partial attendance.

Arizona Psychologists: CE credit is available. This activity consists of 6.25 hours of continuing education instruction and is designed to meet the requirements of the Arizona Board of Psychologist Examiners (Sec. R4-26). Please save the course outline, certificate of completion, and any supporting documentation you receive from this live activity in case it is requested by the board.

New Mexico Psychologists: CE credit is available. This course consists of 6.0 continuing education credit hours for New Mexico Psychologists. The New Mexico State Board of Psychologist Examiners CPE Program Categories A(1)(c) confirms acceptance of continuing education programs relevant to psychology from providers approved by the American Medical Association (AMA). This program is certified for a maximum of 6.0 AMA PRA Category 1 Credits™ by PESI as an accredited ACCME provider authorized to award credit by the AMA. PESI, Inc. is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Social Workers
PESI, Inc., #1062, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. PESI, Inc. maintains responsibility for this course. ACE provider approval period: January 27, 2020 - January 27, 2023. Social Workers completing this course receive 3.25 Cultural Competency and 3.0 Ethics continuing education credits. No more than 6.25 total CE hours may be awarded for this activity. Course Level: Intermediate. Full attendance is required; no partial credits will be offered for partial attendance. A certificate of attendance will be awarded at the end of the program to social workers who complete the program evaluation.

Other Professions
This activity qualifies for 380 minutes of instructional content as required by many national, state and local licensing boards and professional organizations. Save your course outline and certificate of completion, and contact your own board or organization for specific requirements.

Credit Card Required for online registration | Contact us to redeem Gift Certificates