Seminar Detail

2-Day Conflict Resolution Certificate Course for Mental Health Professionals
2-Day Conflict Resolution Certificate Course for Mental Health Professionals

Where:   ROSEVILLE, MN

When:  Thursday, February 14, 2019 - Friday, February 15, 2019

This event is not currently available for purchase.

For more information: Call (800) 844-8260
Course Description:

Clients walk into your office every day with different complaints and yet there is a commonality that is easily missed – the context in which their struggles often develop is conflict – poorly-handled, unresolved conflict.

Conflict is unavoidable, whether it’s in a marriage, family, work, or friendship context though it’s not always obvious that poor conflict management skills are at the heart of client’s problems. Their lack of conflict management skills can lead to struggles with depression, anxiety, and a host of other issues that bring them to your office. These problems become even more significant if the client has a conflict with an emotional manipulator who has neither the ability nor desire to resolve problems.

Many mental health clinicians are not skilled at conflict resolution and it is an area often neglected in many training programs. Alternative Dispute Resolution expert, Dr. Alan Godwin, combines decades of clinical practice and the latest behavioral research to offer you comprehensive solutions and an easy-to-understand conflict resolution system you will be ready to use the next day to engage and empower your clients.

Don’t miss out on this unique chance to expand your clinical skill set, your clients are counting on you, sign up today!
Objectives:

  1. Identify four categories of conflicts clients experience in relation to assessment and treatment planning.
  2. Describe the operation of the conflict trap and its different versions as it relates to treatment outcomes.
  3. Articulate the negative impact of poorly-handled conflict on clients’ mental health.
  4. Distinguish the cognitive skills necessary to implement the reasoning process and put to practical use in-session.
  5. Demonstrate the specific steps involved in solving conflict problems to improve client’s level of functioning.
  6. Explore the therapist’s role to facilitate the client’s problem-solving process in session.
  7. Articulate the reasoning deficiencies that disable a client from participating in the conflict-resolution process and its clinical implications.
  8. Describe the manipulator’s methods of exacerbating conflict for purposes of client psychoeducation.
  9. Assess the psychological impact of conflict with an emotional manipulator to inform clinical treatment interventions.
  10. Articulate what a client must do in session to move from conflict to resolution.
  11. Evaluate and restructure the client’s interpersonal interactions as an approach to manage the client’s relationship with an emotional manipulator.
  12. Describe the objectives for healthy conflict with difficult clients as it relates to case conceptualization.
OUTLINE

Step by Step Clinical Guide to Resolving Conflicts
  • Categorize conflict to determine treatment approach
    • Preference problems
    • Perception issues
    • Difficulties with process
    • Feeling pressure
  • Assess operation of the conflict trap
    • Heightened altercation
    • Inarticulate dispute
    • Combination disagreement
  • Psychological consequences of poorly-handled conflict
    • Recurrent complications
    • Diminished attachment
    • Alienation from others
    • Emotional distress
  • Proven strategies for healthy conflict management and resolution
    • Teach clients to defuse argument provocation
    • Interventions to manage fight or flight reactions
    • Strategies to modify immature patterns of behavior
    • Assess ability to resolve conflicts
  • Teach clients 5 steps of the problem-solving process
    • Narrow
    • Validate
    • Select
    • Specify
    • Adjust
  • Implement resolution of conflict in clinical practice
    • Focus on process, not issues
    • Target one issue at a time
    • Achieve understanding
    • Compromise and define the solution
    • Adjust if the stated solution doesn’t work as intended
  • Conflict management techniques for improved mental health
    • Exercises to increase cognitive skills
    • Interventions to foster secure attachment
    • Enhance neural connections
    • Build emotional harmony with emotional intelligence
  • Case Study: The Conflict Resolution Process
Advanced Conflict Resolution Skills for Difficult Clients
  • Assess cognitive impairments in clients with limited reasoning abilities
    • Wrong vs right
    • Strengths vs weaknesses
    • Truth vs blame
    • Consideration vs selfishness
    • Reliability vs inconsistency
  • Identify implicit roles clients play and select appropriate conflict resolution strategy
    • Master – “I’m in control”
    • Martyr – “I’m the victim”
    • Messiah – “I’m the hero”
    • Mute – “You should know my role”
    • Mirror – “It’s not me, it’s you”
  • Strategies to end an unhealthy circular process of conflict
    • Prevent vulnerabilities from being exploited
    • Interventions to manage reactions
    • Teach clients to reason, not antagonize
  • Psychological impact of conflict with a manipulator
    • Physiological response
    • Disorientation from reality
    • Emotional debilitation
  • Strategies to re-structure interpersonal interactions
    • Redefine depth of a relationship
    • Assess value and limitations
    • Evaluate growth opportunities
  • Interventions to move from conflict to resolution
    • Develop a plan
    • Respond vs. react
    • Teach clients to set boundaries
  • Assess level of functioning in response to healthy conflict resolution
    • Intrinsic motivation to change
    • Limited potential for growth
    • Dangerous behavior
  • Determine clinical treatment goals
    • Accurately assess patterns of behavior
    • Reduce emotional distress
    • Respond instead of react
    • Create realistic expectations
    • Set healthy boundaries
    • Establish support systems
    • Accept relational limitations
  • Objectives for healthy conflict with these clients
    • Restrained problems
    • Empowerment
    • Redefine communication expectations
    • Improved mental health
  • Case Study: The Drama Management Process
Target Audience

  • Psychologists
  • Counselors
  • Social Workers
  • Marriage and Family Therapists
  • Alcoholism and Drug Abuse Counselors
  • Case Managers
  • Pastoral Counselors
  • School Psychologists

ALAN GODWIN, PSYD

Alan Godwin, Psy.D., is a licensed psychologist in private practice with nearly 30 years of experience. Certified in Alternative Dispute Resolution, he has dedicated himself to helping individuals, couples, churches, and businesses develop better ways of handling conflict. In addition to his private practice, Dr. Godwin serves on the adjunct faculty of the Graduate Counseling Department of Trevecca University in Nashville, TN, where he teaches a class for doctoral students. He has been a nation-wide speaker training other mental health professionals for many years. Additionally, he has penned a regular quarterly feature entitled “Ask Dr. Alan” for Deacon magazine, writes a weekly email called “The Drama Review: In Relationships and Culture,” and has been a guest on numerous radio and television programs across the U.S. and Canada. Dr. Godwin’s book, How to Solve Your People Problems: Dealing with Your Difficult Relationships, explains how and why conflict goes badly and how to make it go well with two types of people: reasonable and unreasonable. For more information about Dr. Godwin and his publications, please visit www.peopleproblems.org.



Speaker Disclosures:

Financial: Alan Godwin maintains a private practice. He receives a speaking honorarium from PESI, Inc.

Non-financial: Alan Godwin has no relevant non-financial relationship to disclose.
Credits listed below are for full attendance at the live event only. After attendance has been verified, pre-registered attendees will receive an email from PESI Customer Service with the subject line, “Evaluation and Certificate” within one week. This email will contain a link to complete the seminar evaluation and allow attendees to print, email or download a certificate of completion if in full attendance. For those in partial attendance (arrived late or left early), a letter of attendance is available through that link and an adjusted certificate of completion reflecting partial credit will be issued within 30 days (if your board allows). Please see “live seminar schedule” for full attendance start and end times. NOTE: Boards do not allow credit for breaks or lunch.

If your profession is not listed, please contact your licensing board to determine your continuing education requirements and check for reciprocal approval. For other credit inquiries not specified below, or questions on home study credit availability, please contact cepesi@pesi.com or 800-844-8260 before the event.

Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of mental health professionals. As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice in accordance with and in compliance with your professions standards.

PESI, Inc. offers continuing education programs and products under the brand names PESI, PESI Healthcare, PESI Rehab and Psychotherapy Networker.




ADDICTION COUNSELORS
This course has been approved by PESI, Inc., as a NAADAC Approved Education Provider, for 12.5 CE in the Counseling Services skill group. NAADAC Provider #77553. PESI, Inc. is responsible for all aspects of their programming. Full attendance is required; no partial credit will be awarded for partial attendance.


CHAPLAINS/CLERGY
This activity is designed to qualify for 12.5 continuing education hours.


COUNSELORS
This intermediate activity consists of 12.5 clock hours of continuing education instruction. Credit requirements and approvals vary per state board regulations. Please save the course outline, the certificate of completion you receive from the activity and contact your state board or organization to determine specific filing requirements.

MINNESOTA COUNSELORS: This activity has been approved by the Minnesota Board of Behavioral Health and Therapy for 12.5 hours of credit for LPCs and LPCCs.

WISCONSIN COUNSELORS: This intermediate activity consists of 12.5 clock hours of continuing education instruction. Credit requirements and approvals vary per state board regulations. Please contact your licensing board to determine if they accept programs or providers approved by other national or state licensing boards. A certificate of attendance will be awarded at the end of the program to participants who are in full attendance and who complete the program evaluation.


MARRIAGE & FAMILY THERAPISTS
This activity consists of 760 minutes of continuing education instruction. Credit requirements and approvals vary per state board regulations. You should save this course outline, the certificate of completion you receive from the activity and contact your state board or organization to determine specific filing requirements.

MINNESOTA MARRIAGE & FAMILY THERAPISTS: This course has been approved by the Minnesota Board of Marriage & Family Therapists for 12.5 continuing education credits.

WISCONSIN MARRIAGE & FAMILY THERAPISTS: This course has been reviewed and approved by the Wisconsin Association for Marriage and Family Therapy for 12.5 credit hours.


PSYCHOLOGISTS
ACCME Logo
This activity consists of 12.5 clock hours of continuing education instruction. The following state psychologist boards recognize activities sponsored by PESI, Inc. as an approved ACCME provider: Alaska, Arkansas, California, Colorado, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, Oklahoma, Pennsylvania, South Carolina and Wisconsin. Certificates of attendance will be issued for you to submit to your state licensing board to recognize for continuing education credit. Full attendance is required; no partial credits will be offered for partial attendance.

PESI, Inc. is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education. PESI, Inc. designates this live activity for a maximum of 12.5 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

PSYCHOLOGISTS/SCHOOL PSYCHOLOGISTS: PESI, Inc. is approved by the National Association of School Psychologists to offer professional development for school psychologists. PESI maintains responsibility for the program. Provider #1140. PESI is offering this activity for 12.5 hours of continuing education credit. Full attendance is required; no partial credits will be offered for partial attendance.

MINNESOTA PSYCHOLOGISTS: This activity has been approved by the Minnesota Board of Psychology for 12.5 continuing education hours.

MINNESOTA SOCIAL WORKERS: PESI, Inc. is an approved provider with the State of Minnesota, Board of Social Work. Provider #: CEP-140. This course has been approved for 12.5 continuing education hours.


OTHER PROFESSIONS
This activity qualifies for 760 minutes of instructional content as required by many national, state and local licensing boards and professional organizations. Save your course outline and certificate of completion, and contact your own board or organization for specific requirements.

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