Career Opportunities

Interested in joining the #1 Best Employer in the Chippewa Valley?

We are currently seeking talented individuals to partner with us in a variety of roles.

If you would like to join our growing team of professionals, please email your resume to spryse@pesi.com today!!!
[+] [-] CE Coordinator
Team:
Title:
Reports To:
Operations – Program Services
CE Coordinator
CE Manager


Summary:

Do you have what it takes to launch large conferences with optimal CE credit in a fast-paced environment? Can you create accreditation strategies that keep customer satisfaction front and center while minimizing expense? Are you a hands-on, detail-oriented, above-and-beyond kind of person? We’re looking for you!


Join the Chippewa Valley’s #1 Employer – PESI, Inc. – in our mission to connect knowledge with need. The CE Coordinator is part of our event planning team and is responsible for reviewing educational content and speakers to maintain compliance with continuing education (CE) accreditation requirements, submitting necessary documentation for board approvals, and ensuring the appropriate credit hours are awarded to participants.


What makes a great CE Coordinator?

  • Ability to build strong relationships through high-level communication skills
  • A customer-focused, results-driven approach to work
  • Proficiency in computer applications including MS Office and event management programs
  • A strong attention to detail, strong organizational skills and the ability to focus under pressure
  • A passion for knowing and following the rules
  • Thrives in a team environment while taking ownership of their work
  • Bachelor’s degree (preferred) or equivalent experience; event or project management experience is a plus

What will you be doing on a daily basis?

  • Working with multiple internal and external stakeholders to launch continuing education courses and large conferences
  • Ensuring events are in compliance with credit board standards and requirements
  • Submitting event applications for CE approval and accreditation
  • Serving as the primary staff contact for CE approval organizations
  • Assisting event participants to receive the appropriate credit

Apply today and see why we were voted the Chippewa Valley’s #1 Employer in 2019!



Benefits:

PESI offers a full benefits package including:

  • PTO
  • Paid Holidays
  • Health, Dental and Vision Insurance
  • 401k
  • EAP
  • Tuition Assistance
  • Opportunity for additional incentive pay
  • Short-term and long-term disability
  • And more!

Equal Employment Opportunity

PESI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

[+] [-] Customer Service Representative
Team:
Title:
Reports To:
Customer Service
Customer Service Representative
Customer Service Manager


Summary:

The Customer Service team is currently seeking to fill an opening for a Customer Service Representative. The PESI Inc. customer service team is collaborative, fast paced and continuously changing and evolving to meet the demands of our business and customer needs. This role is responsible for acting as a liaison between our customers and PESI. As a representative you will be responsible for providing information to customers in response to inquiries about PESI products and services.


Responsibilities:

  • Professionally monitor and handle incoming phone and e-mail requests from customers and ensure that issues are resolved both promptly and thoroughly
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions in our system(s)
  • Provide quality service and support in a variety of areas including, but not limited to; registration, program content, continuing education credits, webcasts, product orders and association memberships in a timely manner
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
  • Provide technical support for accessing online registrations and online programs
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Sell products and services by informing customers of relevant add-ons’ and promotions
  • Assist with placement of orders, refunds, re-ships, cancelations and/or exchanges
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Responsible for meeting customer service standards outlined by PESI Inc.
  • Responsible for other duties as assigned

Requirements:

  • Associate degree and/or equivalent work experience in customer service/support
  • 1+ years of experience in a customer service or help desk capacity strongly preferred
  • Demonstrated passion for excellence with respect to treating and caring for customers
  • Ability to communicate clearly and professionally, both written and verbal as the role requires extensive phone use
  • Has "thick skin" and is able to handle complaints and unpleasant customers
  • Ability to research and resolve complex customer issues and possess strong decision making and analytical skills
  • Willingness to work a flexible schedule and occasional overtime when needed, shifts vary between 7am – 9pm M-F (associate would have a set schedule)
  • Possess a strong work ethic and team player mentality
  • Must type a minimum of 35 WPM
  • Some experience with multiline telephones and strong technical aptitude preferred
  • Possess the skill and ability to quickly pick up new technologies and software
  • Knowledge of technical support issues related to Internet connectivity and PC troubleshooting experience a plus
  • Computer proficiency in Microsoft Office, Microsoft Outlook, and Adobe Reader

Benefits:

PESI offers a full benefits package including:

  • PTO
  • Paid Holidays
  • Health, Dental and Vision Insurance
  • 401k
  • EAP
  • Tuition Assistance
  • Opportunity for additional incentive pay
  • Short-term and long-term disability
  • And more!

Equal Employment Opportunity

PESI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

[+] [-] Direct Response Copywriter

Summary:

The Digital Marketing team is currently seeking to fill the open position of Direct Response Copywriter. PESI is the nation’s leader in behavioral health education and publishing. The direct response copywriter is an exciting opportunity to build PESI's competitive advantage by conceptualizing, writing, and optimizing marketing copy and assets that are strategic and generate results for a variety of brands and topics to support overall marketing and business objectives.

You’ll be joining a dynamic and fun team of marketers that are passionate about creating world-class innovative digital marketing solutions. You’ll play a crucial role in helping our team to reach the right people at the right time with the right message.

All applicants must provide a portfolio link or samples of previous work in order to be considered. PDF, Website, URLs of samples are encouraged.


Responsibilities:

  • Create persuasive, conversion-focused marketing copy and assets using proven direct response strategies.
  • Prioritize multiple projects to deliver highly effective creative on schedule.
  • Research and find the best strategies to optimize response of various markets on each channel and platform.
  • Measure and analyze marketing campaign performance to make data-driven decisions related to the development of campaign copy and content assets.
  • Edit existing copy to improve performance and achieve desired response.
  • Communicate with cross-departmental stakeholders and speakers/experts.
  • Be curious. Monitor and stay current on industry digital marketing trends, tools and resources.

Requirements:

  • College Degree in Marketing or related field and/or relevant sales/marketing experience.
  • Has a proven track record of producing direct response assets in various forms with sales-increasing performance
  • 1+ years of related direct response copywriting experience in digital marketing.
  • Coachable, motivated and entrepreneurial-minded individual.
  • Can write in multiple brand voices for different demographics.
  • Effective team collaborator to ensure projects are consistent with best practices, brand guidelines, compliance and overall project goals.
  • Excellent written and verbal communication skills.
  • Ability to effectively manage production schedules and changing initiatives while meeting deadlines.

Benefits:

PESI offers a full benefits package including:

  • PTO
  • Paid Holidays
  • Health, Dental and Vision Insurance
  • 401k
  • EAP
  • Tuition Assistance
  • Opportunity for additional incentive pay
  • Short-term and long-term disability
  • And more!

Equal Employment Opportunity

PESI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

[+] [-] Front-End Developer

Summary:

The Information Technology team is seeking to fill the open position of Front-End Developer. Join a team that is working together to change how we reach our customers by developing new and innovative solutions to create efficiencies, expand our capabilities, and provide our customers with the best in class experience. PESI is the nation’s leader in behavioral health education and publishing, with offices on three continents and looking to expand. Join a company with a culture that embraces inquisitiveness, responsibility, collaboration and continual learning and growth.


Opportunities:

  • Engage in meaningful work that has a real impact on society
  • Work with passionate engineers who enjoy continuously learning from each other
  • Be a problem solver, including knowing when the best solution involves writing no code at all
  • Have access to the tools you need, both software and hardware, to do your best work
  • Be empowered to present new ideas and create solutions that shape the future of our entire organization
  • Maintain a healthy work life balance

Responsibilities:

  • Build new, modern, cloud- and web-based systems that will shape the future of our business
  • Apply a mixture of proven and cutting-edge technologies, including React, Angular, and TypeScript
  • Advise on client-side architecture, including logical and physical asset partitioning and delivery
  • Develop large scale, extensible web frontends with opportunities to explore emerging micro frontend strategies
  • Deliver robust solutions backed by automated tests

Preferred Technology Experience:

  • JavaScript, TypeScript
  • React, Jest
  • Angular, Karma
  • HTML
  • CSS, SCSS, Bootstrap

Requirements:

  • Bachelor’s Degree in computer science, software engineering or MIS or related field and/or relevant software development experience
  • 5+ years of experience as a developer
  • Continuous learner; you can examine solutions you developed and explain changes you'd make today -- and why
  • Ability to juggle multiple projects and manage changing initiatives, while meeting deadlines
  • Excellent problem solving skills and troubleshooting acumen
  • Self-motivated and career-minded

Benefits:

PESI offers a full benefits package including:

  • PTO
  • Paid Holidays
  • Health, Dental and Vision Insurance
  • 401k
  • EAP
  • Tuition Assistance
  • Opportunity for additional incentive pay
  • Short-term and long-term disability
  • And more!

Equal Employment Opportunity

PESI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

[+] [-] Product Operations Specialist
Team:
Title:
Reports To:
Product/Materials Management
Product Operations Specialist
Product and Materials Manager


Summary:

The Product Operations Specialist is an opportunity to build PESI’s competitive advantage by researching, developing, and onboarding new and innovative products that support overall sales, marketing and business objectives. This position involves working on a detail-oriented and driven team, as well as cross-functionally across the organization to ensure superior products can go to market effectively. The work environment is fast paced and dynamic with a focus on product management, production, marketing, and distribution.


Responsibilities:

  • Facilitate set up of physical and digital products within PESI’s platforms, including but not limited to adding new products and events, updating product content, and continually exploring entrepreneurial ways to maximize content and sales
  • Facilitate set up of live, digital webcasts and provide daily support for these events
  • Collaborate with multiple domestic and international departments and locations to ensure accurate and timely information transfer
  • Research and onboard products to add to PESI’s product stores, including the development of marketing copy and pricing plans
  • Assist in the production of audio CD’s, DVD’s, Digital Seminars, books and other products
  • Provide support and product knowledge
  • Conduct analysis and develop strategies related to trends, product life cycle and merchandising
  • Recommend products for inclusion in various sales vehicles that reflect customer demands
  • Assist in the production of product promotional items, such as signs, product packaging, and direct mail pieces
  • Assist in organizing PESI-branded conferences activities, with the possibility to travel
  • Assist in other product management efforts as directed

Requirements:

  • Minimum of an Associate’s Degree in business, operations, or retail merchandising management, planning, marketing analytics, communications or a related field, or equivalent experience required.
  • 1-3 years’ experience in one or more areas of the continuing education seminar industry, product planning, or customer service
  • Organized self-starter who shows initiative and drive with an ability to interact with a diverse group of professionals
  • Excellent problem solving skills in a challenging and fast paced environment
  • Strong communication skills, written & verbal
  • Ability to manage multiple tasks with great attention to detail
  • Resourceful and analytical
  • Desire to grow company revenue along with growing personally & professionally
  • Intermediate to advanced computer proficiency in windows applications including Microsoft Office, Photoshop is highly preferred.
  • HTML experience is greatly desired, but will train as needed

Benefits:

PESI offers a full benefits package including:

  • PTO
  • Paid Holidays
  • Health, Dental and Vision Insurance
  • 401k
  • EAP
  • Tuition Assistance
  • Opportunity for additional incentive pay
  • Short-term and long-term disability
  • And more!

Equal Employment Opportunity

PESI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

[+] [-] Software Engineer
Team:
Title:
Reports To:
Information Technology
Software Engineer
Software Development Manager


Summary:

The Information Technology team is seeking to hire a Software Engineer. Join a team that is working together to change how we reach our customers by developing new and innovative solutions to create efficiencies, expand our capabilities, and provide our customers with the best in class experience. PESI is the nation’s leader in behavioral health education and publishing, with offices on three continents and looking to expand. Join a company with a culture that embraces inquisitiveness, responsibility, collaboration, and continual learning and growth.


Opportunities:

  • Engage in meaningful work that has a real impact on society
  • Work with passionate engineers who enjoy continuously learning from each other
  • Be a problem solver, including knowing when the best solution involves writing no code at all
  • Have access to the tools you need, both software and hardware, to do your best work
  • Be empowered to present new ideas and create solutions that shape the future of our entire organization
  • Maintain a healthy work life balance

Responsibilities:

  • Architect and build new, modern, cloud- and web-based systems that will shape the future of our business – from initial requirements gathering thru deployment
  • Apply a mixture of proven and cutting-edge technologies, including .NET Core, ASP.NET Core, ASP.NET MVC, and TypeScript
  • Work primarily within the Microsoft stack writing C# on the server, with opportunities to leverage other tools and languages as fitting
  • Participate and lead collaborative discussions on current and future projects and solutions
  • Debug applications and system issues using Visual Studio, PowerShell, and your go-to toolchain
  • Integrate business processes with third-party web APIs

Preferred Technology Experience:

  • C#
  • ASP.NET MVC
  • SQL Server (data access experience with EntityFramework and Dapper)
  • HTML, CSS (experience with Bootstrap)
  • JavaScript (experience with TypeScript, React, and/or Vue)
  • Microsoft Azure

Requirements:

  • Bachelor’s Degree in computer science, software engineering or MIS or related field and/or relevant software development experience
  • 7+ years of experience as a developer with system design and software architecture experience preferred
  • Continuous learner; you can examine solutions you developed and explain changes you'd make today -- and why
  • Ability to juggle multiple projects and manage changing initiatives, while meeting deadlines
  • Excellent problem solving skills and troubleshooting acumen
  • Self-motivated and career-minded

Benefits:

PESI offers a full benefits package including:

  • PTO
  • Paid Holidays
  • Health, Dental and Vision Insurance
  • 401k
  • EAP
  • Tuition Assistance
  • Opportunity for additional incentive pay
  • Short-term and long-term disability
  • And more!

Equal Employment Opportunity

PESI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.