PESI live seminar update: Due to concerns with COVID-19, all seminars have moved online. Click here for Online Learning Options.

Seminar Detail

Problem-Solving Challenging Behaviors in Dementia: Person-Centered & Non-Pharmacologic Intervention Plans You Can Use the Next day!

Tuesday, May 19, 2020 at 8:00 AM - 4:00 PM

This event is no longer available for purchase.

For more information: Call (800) 844-8260
Course Description:

This workshop has been designed specifically for you, the frontline dementia care professional who is providing the best care possible to dementia patients living with moderate-severe stages. They display complex and challenging behaviors, like agitation, hitting, screaming, wandering, delusion, resistance and withdrawal.

Persons with dementia need increasing support that is provided in a way that communicates friendship, compassion and dignity. However, those of us in a support role experience first-hand the frustration, disappointment and even anger that accompanies the day-to-day responsibilities of dementia caregiving – often leading to burnout due to emotional exhaustion, depersonalization of patients and feelings of failure. That is not the personal level of care you sought to give others while in school.

Avoid the real potential consequence of failed behavior management in your dementia care – join Leigh Odom, Ph.D., CCC-SLP, CDP, CADDCT and learn evidence-based non-pharmacologic treatments and person-centered strategies to minimize the effects of dementia behaviors. Attend and walk away with:
  • A systematic approach to developing individualized behavior plans that are more likely to work the first time
  • Methods to accurately identify common causes and manifestations of challenging behaviors
  • Management strategies to directly target the trigger causing the undesired behavior
  • Communication strategies to use with persons with dementia as a behavior management strategy
  • Strategies to manage the potential consequences of compassion fatigue and burnout
Developing person-centered behavior plans in dementia care results in higher quality care, increased quality of life for the patient and decreased provider burnout. For your benefit and that of your patients, register today and get the dementia care training to be a better problem-solver!

  1. Describe potential antecedents to complex and challenging behaviors common to dementia.
  2. Distinguish between the dementia-related behaviors that warrant a behavior management plan and those that do not.
  3. List the components of a comprehensive behavior management plan as it relates to symptom management.
  4. Differentiate between comprehension and superficial descriptions of behaviors to inform choice of clinical interventions.
  5. Construct a behavior management plan to address causes of problematic behaviors including, but not limited to, communication and environmental changes.
  6. Propose behavior management strategies appropriate to address specific behavior manifestations such as hitting, screaming, wandering and hallucinations.

Dementia: Major Neurocognitive Disorders (MND)
  • Cognitive and psychological changes
  • DSM-5® diagnostic criteria
  • Etiologies of dementia
  • Changes in dementia care
”Unpacking” Behaviors in Dementia: Case Examples
  • Manifestation, Causes and Management Strategies
    • Aggression
      • Verbal – Screaming, cursing
      • Physical – Hitting, scratching, grabbing
    • Nonaggression
      • Verbal – Repetitive questioning, disagreeing
      • Physical – Wandering, pacing, hoarding, rummaging, hiding, voiding, shadowing, resistance
    • Affect-Mood – Anxiety, depression, irritability, apathy
    • Thought and perception – Hallucinations, delusions
    • Vegetative symptoms – Sleep disturbances, sexuality, appetite
Behavior Management Plan Development
  • A Comprehensive Step-By-Step Guide with Worksheets and Checklists
    • Explicitly describe the behavior
    • Assess impact of cognition, emotion, medical status, personal history on behavior
    • Identify the cause of the behavior
    • Interventions to address causes of behaviors
      • Environmental changes
      • Communication changes
      • Schedule changes
      • Medical changes
      • Staff changes
    • Write a thorough behavior intervention plan for the entire care team
    • Evaluate the success of the behavior management plan or reasons for failure
Write a Behavior Management Plan: Case Examples
  • Group activity using case examples
  • Situations that you encounter on a regular basis
  • Apply your knowledge and leave with a behavior plan in place
Improve Communication with the Person with Dementia
  • Verbal communication strategies
  • Nonverbal communication strategies
  • Environmental modifications to enhance communication
  • Role play communication strategies
Compassion Fatigue and Burnout
  • Impact on dementia care
  • Causes, signs and symptoms
  • Prevention/remediation strategies to renew your passion!
Target Audience

  • Social Workers
  • Speech-Language Pathologists
  • Occupational Therapists
  • Occupational Therapy Assistants
  • Nurses
  • Psychologists
  • Counselors
  • Physical Therapists
  • Physical Therapists Assistants
  • Recreational Therapists
  • Nutrition/Dietetics
  • Music Therapists
  • Nursing Home Administrators
  • First Responders
  • Law Enforcement


Leigh Odom, Ph.D., CCC-SLP, CDP, CADDCT, is an associate professor of speech-language pathology at Western Carolina University. She has been practicing as a speech-language pathologist for nearly 15 years almost exclusively with families affected by neurogenic communication disorders. As the lead academic and clinical instructor of neurogenic content in her department, Dr. Odom has been teaching both graduate and undergraduate neurogenic courses since 2008. Dr. Odom is a Certified Dementia Practitioner and a Certified Alzheimer’s Disease and Dementia Care Trainer, frequently collaborating with families and healthcare providers to improve dementia care as a dementia care trainer and support group facilitator. She has published nearly 20 articles in peer-reviewed research journals, and has led numerous trainings at state and national professional conferences. Dr. Odom is a member of the American Speech-Language-Hearing Association, the Academy of Neurologic Communication Disorders and Sciences, and the North Carolina Speech-Hearing-Language Association.

Speaker Disclosures:

Financial: Leigh Odom maintains a private practice. She is an associate professor at Western Carolina University. Dr. Morrow Odom receives a speaking honorarium from PESI, Inc.

Non-financial: Leigh Odom is a member of the American Speech-Language-Hearing Association; Academy of Neurologic Communication Disorders and Sciences; and the North Carolina Speech-Language Hearing Association.
Credits listed below are for full attendance at the live event only. After attendance has been verified, pre-registered attendees will receive an email from PESI Customer Service with the subject line, “Evaluation and Certificate” within one week. This email will contain a link to complete the seminar evaluation and allow attendees to print, email or download a certificate of completion if in full attendance. For those in partial attendance (arrived late or left early), a letter of attendance is available through that link and an adjusted certificate of completion reflecting partial credit will be issued within 30 days (if your board allows). Please see “live seminar schedule” for full attendance start and end times. NOTE: Boards do not allow credit for breaks or lunch.

If your profession is not listed, please contact your licensing board to determine your continuing education requirements and check for reciprocal approval. For other credit inquiries not specified below, or questions on home study credit availability, please contact or 800-844-8260 before the event.

Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of mental health professionals. As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice in accordance with and in compliance with your professions standards.

The planning committee and staff who controlled the content of this activity have no relevant financial relationships to disclose. For speaker disclosures, please see speaker bios.

PESI, Inc. offers continuing education programs and products under the brand names PESI, PESI Healthcare, PESI Rehab and Psychotherapy Networker.

This intermediate activity consists of 6.25 clock hours of continuing education instruction. Credit requirements and approvals vary per state board regulations. Please save the course outline, the certificate of completion you receive from the activity and contact your state board or organization to determine specific filing requirements.

California Counselors: The California Board of Behavioral Sciences accepts CE programs that are approved by other approval agencies, including several that approve PESI and its programs. A full list of approval agencies accepted by the BBS can be found at under “Where to find CE Courses.” This Intermediate level activity consists of 6.0 clock hours of continuing education instruction.

Registered Dietitians & Dietetic Technicians
CDR (Dietitians) Logo
PESI, Inc. PE001, is a Continuing Professional Education (CPE) Accredited Provider with the Commission on Dietetic Registration (CDR) from July 1, 2019 through June 30, 2022. Registered dietitians (RDs) and dietetic technicians, registered (DTRs) will receive 6.0 continuing professional education units (CPEUs) for completion of this program/materials. Continuing Professional Education Provider Accreditation does not constitute endorsement by CDR of a provider, program, or materials. This program/material is designated as LEVEL 2.

Nurses, Nurse Practitioners, and Clinical Nurse Specialists
American Nurses Credentialing Center Logo
PESI, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation. Nurses in full attendance will earn 6.3 contact hours. Partial contact hours will be awarded for partial attendance.

California Nurses: PESI, Inc. is a provider approved by the California Board of Registered Nursing, Provider Number 17118 for 6.0 contact hours. Full attendance is required. No partial contact hours will be issued for partial attendance.

Nursing Home Administrators
This educational offering has been reviewed by the National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) and approved for 6.25 clock hours and 6.25 participant hours. Full attendance is required; no partial credits will be offered for partial attendance.

Occupational Therapists & Occupational Therapy Assistants
PESI, Inc. is an AOTA Approved Provider of continuing education. Provider #: 3322. Full attendance at this course qualifies for 6.0 contact hours or .6 CEUs in the Category of Domain of OT and Occupational Therapy Process. Partial credit will be issued for partial attendance. The assignment of AOTA CEUs does not imply endorsement of specific course content, products, or clinical procedures by AOTA. Course Level: Intermediate.

Physical Therapists & Physical Therapist Assistants
This activity consists of 6.25 clock hours of instruction that is applicable for physical therapists. CE requirements for physical therapists vary per state/jurisdiction. Please retain the certificate of completion that you receive and use as proof of completion when required.

California Physical Therapists & Physical Therapist Assistants:
PESI, Inc. is recognized by the Physical Therapy Board of California as an approval agency to approve providers. This lecture qualifies for 6.25 continuing competency hours.

California Psychologists: CE credit is available. PESI, Inc. is approved by the California Psychological Association to provide continuing education for psychologists. Provider #PES010. PESI maintains responsibility for this program and its contents. PESI is offering this activity for 6.25 hours of continuing education credit. Full attendance is required; no partial credits will be offered for partial attendance.

Speech-Language Pathologists

This course is offered for .6 ASHA CEUs (Intermediate level, Professional area).

California Speech-Language Pathologists and Audiologists: PESI, Inc. is an approved provider with the California Speech-Language Pathology and Audiology Board, #PDP 319. This course meets the qualifications for 6.0 hours of continuing professional development credit for Speech-Language Pathologists or Audiologists, as required by the California Speech-Language Pathology and Audiology Board.

Social Workers
PESI, Inc., #1062, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. PESI, Inc. maintains responsibility for this course. ACE provider approval period: January 27, 2020 - January 27, 2023. Social Workers completing this course receive 6.25 Clinical Practice continuing education credits. Course Level: Intermediate. Full attendance is required; no partial credits will be offered for partial attendance. A certificate of attendance will be awarded at the end of the program to social workers who complete the program evaluation.

California Social Workers: The California Board of Behavioral Sciences accepts CE programs that are approved by other approval agencies, including several that approve PESI and its programs. A full list of approval agencies accepted by the BBS can be found at under “Where to find CE Courses.” This Intermediate level activity consists of 6.0 clock hours of continuing education instruction.

Other Professions
This activity qualifies for 380 minutes of instructional content as required by many national, state and local licensing boards and professional organizations. Save your course outline and certificate of completion, and contact your own board or organization for specific requirements.

Credit Card Required for online registration | Contact us to redeem Gift Certificates