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Seminar Detail

Managing Challenging Patient & Family Behaviors: 101 Strategies for Healthcare Professionals

Where:
DEDHAM, MA
When:
Friday, September 18, 2015 at 8:00 AM - 4:00 PM

This event is not currently available for purchase.

For more information: Call (800) 844-8260
Course Description
In today's healthcare environment, professionals are challenged to do more with less. Reduced staffing and increased (at times the seemingly unrealistic) demands from patients, family members and other visitors can all contribute to burnout. Adding to the complicating factors, you are continually expected to achieve optimal patient outcomes, ensure safety and quality goals, and strive for even higher levels on satisfaction scores.

In this interactive seminar, expert clinician, Pamela J. Ridley, will provide you with practical tips and tools that you can use immediately when faced with challenging patient and family behaviors. This program includes practical strategies to help you cope with difficult situations like aggression, dementia and attention seeking behaviors while maintaining patient and staff safety. The day will be filled with opportunities to apply many of these strategies through real patient situations, case studies and interactive discussions. Don't miss this chance to learn techniques you can implement successfully with your most difficult patients.
Please refer to the course brochure for continuing education information.
Learner Objectives:

  1. Apply motivational interviewing skills to identify causes of behavior.
  2. Analyze effective strategies to address real-life communication challenges.
  3. Develop interventions for problem families.
  4. Implement new interventions for high-risk patient situations.
  5. Assess your own interpersonal effectiveness when working with patients.
  6. Compare approaches for various violent patient profiles.

PAMELA J. RIDLEY, RN, MSN, APRN, BC

Pamela J. Ridley most recently practiced as a nurse educator for a 42-bed acute psychiatric and substance abuse inpatient treatment facility. Previous work experience includes: working in state psychiatric facilities, county mental health departments, inpatient psychiatric nursing, nursing school instructor, private outpatient medication management and therapy, psychiatric-nurse liaison for a general community hospital, and director of psychiatric services. She is very much a hands-on leader who enjoys improving people's lives.

Pam graduated from Vanderbilt University in Nashville, Tennessee with her MSN. She is a Certified Clinical Nurse Specialist in Adult Psychiatric and Mental Health Nursing. Additionally, she has Prescriptive Authority in the state of South Carolina and is a Senior Level Certified instructor of Crisis Prevention Institute Non-violent Crisis Intervention and Applied Physical Training. Her expertise has been sought nationally through presentations for interdisciplinary healthcare audiences throughout the country.

Ms. Ridley is passionate about her work and knows that the way to improve the outcomes of those who suffer from anxiety and/or depression is to educate those who are positioned to make a difference. She has an interesting way to incorporate these challenging topics so that they are applied to everyday practice situations for learning to leave an impression. By disseminating the latest research findings, useful new strategies and applicable real-life case scenarios to learn from, she makes it easy to return to work ready to make an impact.

Speaker Disclosures:

Financial: Pamela Ridley has an employment relationship with Rebound Behavioral Health. She receives a speaking honorarium from PESI, Inc.

Non-Financial: Pamela Ridley has no relevant nonfinancial relationship to disclose.
Credits listed below are for full attendance at the live event only. After attendance has been verified, pre-registered attendees will receive an email from PESI Customer Service with the subject line, “Evaluation and Certificate” within one week. This email will contain a link to complete the seminar evaluation and allow attendees to print, email or download a certificate of completion if in full attendance. For those in partial attendance (arrived late or left early), a letter of attendance is available through that link and an adjusted certificate of completion reflecting partial credit will be issued within 30 days (if your board allows). Please see “live seminar schedule” for full attendance start and end times. NOTE: Boards do not allow credit for breaks or lunch.

If your profession is not listed, please contact your licensing board to determine your continuing education requirements and check for reciprocal approval. For other credit inquiries not specified below, or questions on home study credit availability, please contact cepesi@pesi.com or 800-844-8260 before the event.

Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of mental health professionals. As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice in accordance with and in compliance with your professions standards.

The planning committee and staff who controlled the content of this activity have no relevant financial relationships to disclose. For speaker disclosures, please see speaker bios.

PESI, Inc. offers continuing education programs and products under the brand names PESI, PESI Healthcare, PESI Rehab and Psychotherapy Networker.



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